About the deposit
Can you receive your refund on a different card number?
During your reservation, we checked that your credit or debit card information was up to date, verified that your card was active, and then processed the payment from the bank or credit card company. To prevent errors or fraud, refunds can only be ...
How long does it take for a refund to appear on a credit card?
We refund all deposits in the next few days after the festival. Once the transaction was received by your credit card company, you will receive a credit to your credit card account. Generally, it takes 5 to 14 business days before you see the amount ...
How does a refund work on a credit card?
When you made the reservation for your accommodation with your credit card, it is initially your credit card issuer that paid for the reservation. The available credit on your account drops after your credit card issuer approves the transaction. ...
Why is a deposit required?
To keep our FestiTents and Festipis in optimal condition, we count on the cooperation of all our guests. Together as a community. By asking for a deposit, rental equipment is treated better by the guests. With this deposit we ask our FestiTent Guests ...
Will I get my deposit back if someone else damages my FestiTent/Festipi?
You are always responsible for the materials you rent. Report vandalism immediately to the FestiTent reception and we will search for a solution together with you and report it to the police and/or festival security.
How much is the deposit?
To rent a FestiTent or Festipi, we ask for a deposit. Depending on the type of tent, the deposit amounts to: FestiTent 1P: €50 FestiTent 2P: €100 FestiTent 4P: €150 Festipi 1/2/3P: €150 Accessories: €15-€20 This deposit will be refunded after the ...
When will my Deposit be refunded?
All deposits are processed in the days following the festival. It may take up to 30 days for the refund to show up on your account/credit card. Please take care of your FestiTent or Festipi to ensure you receive a full refund of your deposit. ...