About the deposit
Can you receive your refund on a different card number?
During your reservation, we checked that your credit or debit card information was up to date, verified that your card was active, and then processed the payment from the bank or credit card company. To prevent errors or fraud, refunds can only be ...
How long does it take for a refund to appear on a credit card?
We refund all deposits in the next few days after the festival. Once the transaction was received by your credit card company, you will receive a credit to your credit card account. Generally, it takes 5 to 14 business days before you see the amount ...
How does a refund work on a credit card?
When you made the reservation for your accommodation with your credit card, it is initially your credit card issuer that paid for the reservation. The available credit on your account drops after your credit card issuer approves the transaction. ...
Why is a deposit required?
To keep our Accommodations in optimal condition, we count on the cooperation of all our guests. Together as a community. By asking for a deposit, rental equipment is treated better by the guests. With this deposit we ask our FestiTent Guests to take ...
Will I get my deposit back if someone else damages my accommodation?
You are always responsible for the materials you rent. Report vandalism immediately to the FestiTent reception and we will search for a solution together with you and report it to the police and/or festival security.
How much is the deposit?
We usually require a deposit for the rental of an accommodation, unless the festival requires a different method. The deposit depends on the type of tent and will be shown during the booking. This deposit will be refunded after the festival. So be ...
When will my Deposit be refunded?
All deposits are processed in the days following the festival. It may take up to 30 days for the refund to show up on your account/credit card. Please take care of your accommodation to ensure you receive a full refund of your deposit. Refunding your ...
Popular Articles
Is a camping ticket included in the price of my accommodation?
It depends of our partnership with the festival. When a campsite ticket is included in the price then this is clearly mentioned in the product speficiations. In most cases, on festitent.com you only pay for the rental of the accommodation. In that ...
How much does an accommodation cost?
The price of an accommodation depends on several factors, such as the location, the duration of the festival and the type of event. That’s why prices can vary from one festival to another. For a clear overview, we recommend checking the event page of ...
Where is my Accommodation located at the campsite?
We build the FestiTents in advance on the best spot of the campsite. We try to ideally place our FestiTent Village between the sanitary facilities and the entrance to the festival. Of course, this varies from festival to festival. When you arrive at ...
How can I book an accommodation?
Booking your accommodation is as Easy as 1-2-3 in our webshop! Choose the festival where you want to book an accommodation with or without additional accessories. Pay in advance and receive a confirmation email. There you go, you're ready for a Relax ...
What is a FestiTent/Festipi?
A FestiTent or Festipi is a pre-pitched accommodation at your favourite festival campsite. You can choose between single, double and four-person tents. The accommodation is yours during the entire stay at the camping. So from the moment the campsite ...