Can you receive your refund on a different card number?
During your reservation, we checked that your credit or debit card information was up to date, verified that your card was active, and then processed the payment from the bank or credit card company.
To prevent errors or fraud, refunds can only be made to the account number of the original credit or debit card you used during the reservation process.
What if the credit or debit card used no longer exists?
If your new card was issued by the same bank then the new account number will automatically be used to transfer the amount.
In case a refund of your security deposit would fail, we will receive a message from the financial institution that issued the lost card.
They will send us your new account number, if not we will contact you. However, this process takes some time and can take weeks or even months.
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Will I immediately receive my voucher?
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Do you have to be with the exact number of people to book a tent?
No, the choice is all yours! We have FestiTents for 1, 2 and 4 people and Festipis for 2 to 3 people but you can stay in the FestiTent with more or less people than indicated. The highest level of comfort would be a 4-person FestiTent for 2 people. ...