How can I modify my booking?
Adding extra items
If you want to add something extra to your booking, you can simply make a new booking.
Make sure you are logged in with the same account so that both bookings will be linked in your Guest Center.
This way, everything will be Easy to find at our reception once you arrive at the festival.
Adjusting your existing booking
If you want to adjust items in your existing booking, please send us a message with your booking number and the changes you’d like to make. We will take care of it for you.
- Upgrades: If your new booking is more expensive than the original one, you will receive a payment link from us for the difference so you can complete your booking.
- Downgrades: If your new booking is cheaper, we will refund the difference as quickly as possible. Depending on your payment method, this may take up to 30 days. Refunds to credit cards, for example, often take longer.
Cancelling your booking
If you wish to cancel your booking entirely, send us a message.
Depending on the cancellation deadline prior to the festival, the full or remaining amount will be refunded.
More information can be found in our Cancellation Policy.
Changes to your booking may incur new transaction fees.
Related Articles
Will I immediately receive my booking confirmation
We try to confirm your booking within 24 hours of your booking if your payment has been received correctly. Didn't receive an e-mail? Be sure to check your spam folder or the email you have filled in during the booking process. You can also look up ...How can I cancel my booking?
Cancelling a booking for any reason can be done Easy by sending us a message. Send us a message Cancellation Conditions Explained: Cancel free of charge up to 30 days before the start of the festival We fully refund the amount of the rental and the ...Why haven't I received a confirmation email?
Once your booking is confirmed & your payment accepted, you will receive your confirmation email within 24 - 48 hours Didn’t receive an email? Please check your spam folder. You can also look up the information of your booking in the FestiTent Guest ...How much is the deposit?
We usually require a deposit for the rental of an accommodation, unless the festival requires a different method. The deposit depends on the type of tent and will be shown during the booking. This deposit will be refunded after the festival. So be ...Is a camping ticket included in the price of my accommodation?
In most cases, campsite tickets are not included in the accommodation price. If they are included, this will always be clearly stated on the event page. Booking through the FestiTent platform usually only covers the rental of the accommodation. A ...